Excellence in Every Way

Instructions:  These educational activities are set up as electronic links to video presentations with post- test/evaluations which must be completed and passed in order to receive credit for this event.  The post- test/evaluation is accessible by clicking the Quiz button located below the power point in each of the links below.  If a passing grade is achieved, you will receive a certificate of credit (for physicians) or a certificate of completion (for non-physicians).

Excellence in Every Way 

Quality of care is greatly influenced not just by medical treatment, but also by medical personnel behavior and communication skills. This CME event will help identify how to provide superior patient care, about the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey (posted below) and the elements of Excellence in Every Way, one of Chesapeake Regional’s new initiative to create a patient-centered culture.

 Originally Presented Wednesday, Feb. 15, 6:30-8:30

HCHAPS and Words that Work Objectives:

• Evaluate HCHAPS and the burning platform of Value Based Purchasing

• Recognize why and where Words That Work are important in health care and at CRMC


Educational Material:

Originally Presented Wednesday, April 18, 6:30-8:30

Rounding for Outcomes, RELATE and Standards of Behavior Objectives:  

• Assess patient-focused rounding

• Identify how patient perceptions are tied to physicians’ standards of behavior


Educational Material:

Originally Presented Wednesday, May 23, 6:30-8:30

Vital Conversations and Discharge Calls Objectives:

• Evaluate how to coach levels of performers with a practical approach to career management

• Utilize the follow-up discharge call process to impact quality and service


Educational Material:


Attendees will receive a free dinner and two hours of CME credit.

To sign up through the EVMS CME calendar, visit:


 For more information, email Sandra.Young@chesapeakeregional.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


Beverly A. Begovich, MBA, BSN, RN, CMCE, MBB

Administrator of a Consulting Firm for Patient Centered Excellence, Charleston WV

Ms. Begovich is a visionary executive whose success in management, operations, strategic planning, executive coaching, program development and direction, process implementation, and quality improvements led to receiving and retaining Magnet Status, Top 100 Healthcare Facilities, and the Florida Sterling Award.

DISCLOSURES:  Ms. Begovich has disclosed that she has no relevant financial relationships.

REVIEWERS: Evaluations for the live activity were reviewed and evaluated by all attendees.  Results are on file and were used to plan this enduring material.


This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint sponsorship of Eastern Virginia Medical School and Chesapeake Regional Medical Center. Eastern Virginia Medical School is accredited by the ACCME to provide continuing medical education for physicians.


Eastern Virginia Medical School designates this live activity for a maximum of 2 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Date of Release:  April 1, 2012

Date of Expiration:  March 31, 2013


All primary care physicians, specialty physicians and allied health professionals interested in improving professionalism and communication with patients.


Educational Objectives:  Improve the accountability culture in the hospital setting.  Identify and implement “Excellence in Every Way” hospital standards.

The educational need was based on HCAHPS scores. 

COURSE DIRECTOR:  Cynthia Romero, MD