How will I receive my bill?
Statements are posted in the "My Finances" section of mySIS about 30 days prior to the start of each term. Please note, pending charges are only estimates and may change once reviewed/posted to your account.
Who should I contact if I do not see posted changes?
Contact the EVMS Accounts Receivable department at (757) 446-6063 or (757) 446-5740.
I have received my billing statement and I do not understand some of the charges. How do I read it and who should I contact if I have questions?
The positive amounts are charges such as tuition, fees and health insurance that have been added to your account balance. The negative amounts are payments or credits applied to the account. The credits will have descriptions such as:
- Federal Subsidized Loans - FSL
- Unsubsidized Federal Student Loans - UFSL
- Personal Checks - PERSONAL
You may also contact the EVMS Accounts Receivable department by phone at (757) 446-6063; (757) 446-5740.
I have never accessed the Student Information System (formerly MyEVMS Online) before. How do I do that?
Log into myPortal and select "Student Information System" (SIS) under myEVMS Resources, or bookmark https://ahsoka.evms.edu/sss. Log into the Student Information System using same username and password you use to log in to Blackboard. Click Home and select Financial Statement.
If you have problems logging into SIS, contact the EVMS Network Information Center at (757) 446-7400. If you have successfully logged onto the site but cannot find your financial statement, contact EVMS Accounts Receivable at (757) 446-6063.
How often is electronic billing statements posted to the Student Information System (formerly MyEVMS)?
Statements are posted around 30 days prior to the start of each term and updated in real time as payments are received and adjustments are made.
Once I receive the billing statement, how can I make a payment?
You may make your payment in person, through a secure PayPal portal on mySIS (2.5% fee) or by mail using personal checks, cash and money order. The EVMS Accounts Receivable office is open Monday through Friday, 8 a.m.-4:30 p.m. The phone numbers are (757) 446-5740 and (757) 446-6063.
If you wish to mail a check or money order please use the following address:
EVMS Financial ServicesAccounts Receivable735 Fairfax Avenue, Suite 910CNorfolk, VA, 23507
How will I be notified about my stipend?
Stipends are issued after cash and loan proceeds have been applied against your tuition account balance. Direct Deposit is the preferred method to issue students their refund. Students enrolled in direct deposit will receive a notification from Accounts Receivable letting them know when the funds will be posted. Students who are not enrolled in direct deposit will have refund checks mailed to their address on record with EVMS.
I received my stipend. Has my balance been paid?
Stipends are processed once all posted tuition and fees have been paid. Every effort will be made to ensure all tuition and fees are posted before stipends are processed; however, any tuition or fees posted after the stipend has been processed may result in the need to return some of these funds back to EVMS.
When will my loans come in?
Lenders usually start disbursing loans within 10 days before the start of class. However, there can be a lag between the time the funds are released by the lender to the time the lender funds are posted to the EVMS operating bank account. Once the funds are posted to the EVMS operating bank account, Accounts Receivable can apply the funds to your individual student account. If you have a question about lender funds and whether they have been received and applied against your account balance, contact EVMS Accounts Receivable.
Is this all I’m getting as a stipend?
Accounts Receivable immediately posts all financial aid payments and personal payments to the student’s account when they are received. Not all types of financial aid are received at the same time. You can compare your award letter to your student account for verification of what has paid to your account to date.
If you have a question about a financial aid source that has not yet been posted to your account, you can contact the Office of Financial Aid . To speak with someone in the Financial Aid office, call (757) 446-5804.