Student Complaints

Student Complaints  

1. Academic or Non-Academic Grievances

Students who desire to file academic or non-academic grievances related to their program must follow the grievance procedures outlined in the applicable Doctor of Medicine or Health Professions Student Handbooks. 

2.  Compliance Complaints

 EVMS has a Compliance Program whereby all members of the EVMS community (students, faculty, staff, visitors, Board members, etc.) may report ethics and compliance concerns such as violation of laws, regulations, EVMS policies, discrimination or harassment, and student or employee mistreatment.  The Compliance Program is administered by the EVMS Office of Institutional Compliance and complaints may be made to the EVMS Office of Institutional Compliance, 757-446-6008, or by written or verbal report through the EVMS Ethics and Compliance Hotline : 1-(800)-461- 9330 (anonymous reporting available); or if the issue is related to patient services, to the  EVMS Privacy Line, 757-451-6298.    For more information about EVMS and EVMS Medical Group Compliance Programs, please see the EVMS Compliance Programs/Reporting web page.

3.  State Council of Higher Education for Virginia (SCHEV)

SCHEV is the regulating body for all Virginia institutions of higher education.  SCHEV also oversees the participation of eligible Virginia institutions in the State Authorization for Reciprocity Agreement (SARA), which establishes national standards for postsecondary distance education courses and programs.  Once a student has exhausted all available grievance options for a complaint, a complaint can be filed with SCHEV, who will investigate all matters that fall within SCHEV’s authority.  For purposes of distance education, EVMS accepts the authority of SCHEV in resolving complaints made by distance education students from SARA states.  For more information about filing a complaint with SCHEV, please see the SCHEV student complaints web page