Family medicine is a speciality that develops long term relationships with our patients. You will have continuity of care with the same group providing both inpatient and outpatient care. Your health and well-being are our chief concern.
Tips to make your visit easier:
Try to schedule your appointments with your assigned primary care physician.
New patients should arrive 30 minutes early.
Curent patients should arrive 15 minutes before their scheduled appointment.
Bring all of your current medications, or a list of each, to your appointment for your physician to review.
Same day appointments
We offer same day appointments, Monday through Friday, to our established patients with urgent health concerns. If a same day appointment is not available, an appointment will be offered on the following day. If you must miss an appointment, call to reschedule at least 24-hours in advance.
If your doctor prescribes medication for you, our electronic health record system allows us to send it electronically to your pharmacy, helping to eliminate prescription errors and your wait time. Prescriptions for controlled substances must be printed for you to pick up from our office (signature and license required).
Remember to request refills during your office visit. If you need a renewal between visits, please call your pharmacy, and your pharmacist will contact us. This request may take up to 48 hours to process, so please plan accordingly.
Insurance companies often require that you have a written referral from your primary care physician prior to receiving specialist care or diagnostic treatment.
- We cannot refer you to a specialist for a condition that we have not previously addressed with you or for specialty care that has already occurred.
- If your referral has expired, please call us and choose the option for referrals.
Lab or diagnostic testing
Your physician may request additional laboratory and or diagnostic testing. We can usually collect blood specimens for laboratory tests in our office. Some of these can be processed immediately in our on-site laboratory; however, some tests require that the specimens be sent to an outside laboratory. If you require x-rays or other radiological testing, you will be referred to an outside facility. You will be notified of the results either by mail or telephone.
Payment for services
Your insurance company requires that you pay a co-pay at the time of your visit. We accept cash, personal checks, VISA and MasterCard. We accept most major insurances in the Hampton Roads area. Contact your insurance company if you are unsure if we are a participating provider.
We will file a claim with your insurance company for any services we provide. You may receive a bill from us for the amount your insurance company does not cover.
Health insurance can be extremely confusing. A patient service representative is available to assist you with any concerns or questions about your bill. Call 1.800.283.4210, Monday through Friday, 8 a.m. to 4:30 p.m.