These guidelines identify and clarify the expectations and responsibilities of students utilizing distance education technology at EVMS.

Types of Accounts at EVMS

There are two types of accounts that all individuals have at EVMS:

  • Novell
  • Microsoft

Each account will give the user access to different systems on campus. These are:

  • Novell: myPortal, Blackboard, EVMS Library
  • Microsoft: Email

Account Access Issues

If you are experiencing issues getting into your account it is most likely a password issue. There are two main reasons you may have a problem with your password:

  • You have entered an incorrect password more than three (3) times and have been locked out.
  • Your password has expired.

EVMS policy requires passwords to expire every 180 days and the password will need to be reset or changed.

If you cannot get into Blackboard or myPortal, you will need to check your Novell password. Once you have determined that this is the issue, you can follow the steps below to reset/change your password:

  1. Go to
  2. You will be redirected to This is not an error.
  3. Select "Forgotten Password."

You can watch a short video for more information about the types of accounts and the steps to follow to have passwords reset or changed. 


Is there a specific time I need to log into an online course?

It is vital to your success in the program that you log in on the first day a course is opened online. You can log in any time of the day or night that is convenient for you. Once you have logged in, you will need to carefully review the syllabus and all of the important assignment deadlines for the course. Keep in mind that not all of the courses you will be enrolled in are scheduled the same. Class expectations, assignments and schedules will vary.

Is there an attendance requirement for online courses?

Yes, there is. Online activities are required to verify your attendance in a course. Once the semester begins, students will be notified of new course openings.  It is a requirement for all distance students to log into their new courses the first week of the course. Information about the course schedule, such as start and stop dates, is available in the program student handbook, individualized program overview courses and the program calendar. Failure to log into a course and missing important deadlines may lead to withdrawal from a course.

Response Time to Emails

Faculty and program staff respond to student email questions within 24-48 hours, with the exception of weekends and holidays. Be sure to monitor your EVMS email account regularly as you will be held to the same 24-48 hour response standard.


Assignment due dates for each course are provided by the professor and are dependent upon the course schedule. It is very important that you carefully review the syllabus to determine the day and time each activity, discussion, assessment or assignment is due. It is possible that items are required for submission on weekends and/or holidays. 

The Blackboard assignments area has recently been upgraded. In order to use this tool effectively, please review the short video on uploading assignments.

Necessary Technical Skills

In order to be a successful distance education student, you must have a basic level of technical skills. These might include:

  • Using Blackboard LMS (i.e. logging in, accessing a course, navigating to course content)
  • Using email with attachments
  • Creating and submitting files in Blackboard
  • Copying and pasting
  • Using word processing and/or spreadsheet programs
  • Using presentation programs
  • Downloading and/or uploading files
  • Viewing online videos
  • Participating in online discussions