The certificate in Implementing Change and Achieving High Performance in the Healthcare Environment is a 1-credit-hour program designed for physicians, healthcare managers and other health professionals. The certificate gives students the opportunity to learn innovative strategies for implementing change and achieving high performance in their work environments.

The certificate covers the following core leadership competencies:

  • Change management through IMPACT
  • Situational leadership
  • Conflict management through the Thomas-Kilmann Conflict Mode Instrument
  • Influence: The Influencer Model
  • Giving and receiving effective feedback: "Feedback That Works"
  • Leadership rounding with intent

Students will directly apply the six core leadership competencies through individual capstone projects and group work sessions with colleagues in the class.

Those who complete the certificate program will understand how to implement change in a variety of healthcare settings and how to sustain highly reliable performance through change initiatives.

Who should apply?

Healthcare professionals who are grappling with how to implement changes in their practice, work unit, service line or institution that will reduce costs, improve quality and improve patient satisfaction will benefit from this certificate. 

Course Schedule

This certificate will be offered in the spring over a four-week period from 1:00 p.m. to 5:00 p.m. on Fridays and from 8 a.m. to 12 p.m. on Saturday mornings.