These awards recognize EVMS and EVMS Medical Group staff members who excel in their work, have a high level of professionalism, and consistently perform beyond expectations in these six areas of focus. These individuals exemplify EVMS' core values at a superior level, continually fostering pride within EVMS.
EXCELLENCE IN CUSTOMER & CLIENT SERVICES (QTY. 1)
- Demonstrates commitment to the school's mission, vision and values.
- Builds strong relationships with customers; proactively reaches out to learn about customer goals and interests; stays aware of customer needs, concerns, and satisfaction.
- Goes above and beyond by displaying a positive attitude, even under the most difficult circumstances, which impacts the internal/external customer experience. Nominee has repeatedly been singled out for delivering exceptional service above and beyond the call of duty.
- Goes above and beyond by eliminating barriers for internal/external customers by effectively and efficiently communicating, collaborating, and addressing customer needs.
- Demonstrates creativity or resourcefulness in assisting internal/external customers above and beyond the call of duty, while adhering to EVMS policy and protocol.
- Goes above and beyond in serving as a role model to students and coworkers through positive interactions with internal/external customers.
EXCELLENCE IN CLINICAL CARE & OPERATIONS (QTY. 1)
- Demonstrates commitment to EVMS Medical Group and the school's mission, vision and values.
- A non-physician staff member, providing exemplary clinical care, clinical support and/or operations, going above and beyond their position.
- Delivers excellent “patient-centered” service by striving to improve quality, continuity of care and/or patient outcomes.
- Builds effective collaborative relationships across different groups to define problems and bring innovative solutions.
- Champions the establishment of best practices.
- Promotes an employment philosophy and culture of humility and respect.
- Exemplifies EVMS Medical Group’s customer service standards of CARE:
- We will be Courteous
- We will be Accommodating
- We will be Respectful
- We will be Explicit and help you understand
EXCELLENCE IN LEADERSHIP & MANAGEMENT (QTY. 1)
- Demonstrates commitment to the school's mission, vision and values.
- Enhances the quality of the campus environment for the EVMS and EVMS Medical Group community by providing extraordinary services, activities, campaigns or other initiatives to benefit the working and learning environments.
- Goes above and beyond routine job expectations by taking initiative, guiding and inspiring others to work collaboratively and creatively to advance the mission of the institution.
- Demonstrates transformative and innovative leadership skills by empowering groups and fostering effective change to contribute to the success of the institution.
- Develops and maintains positive relationships with students, faculty and staff members across campus to design, deliver, and drive engagement.
- Contributes to the success of an initiative that benefits those outside his/her own department and/or places emphasis on collaboration within and among departments.
EXCELLENCE IN PROBLEM-SOLVING & INNOVATION (QTY. 1)
- Demonstrates commitment to the school's mission, vision and values.
- Proactively identifies and develops novel ideas and approaches for process, program or service delivery that have been reviewed and approved for implementation.
- Shows outstanding creativity when confronted with challenges, issues or a need/desire for improvement.
- Actively seeks to advance way beyond the status quo and implements change in a positive manner while striving to ensure its success.
- Always approaches problem-solving with a solution orientation.
EXCELLENCE IN STUDENT IMPACT & SUCCESS (QTY. 1)
- Demonstrates commitment to the school's mission, vision and values.
- Contributes to the personal, professional, or academic development of a student or group of students above and beyond the expectation of their position.
- Implemented or contributed to an innovative, original idea that transformed an aspect of the “student experience”.
- Helps to foster a student-centered atmosphere above and beyond the expectation of their position.
- Contributes to the retention of a student or students above and beyond the expectations of their position.
- Aids the development of student skills in the areas of knowledge, communication, or critical thinking beyond what is expected of their position.
- Consistently makes a difference and impact in the lives of EVMS students.
EXCELLENCE IN EFFICIENCY & EFFECTIVENESS (QTY. 1)
- Demonstrates commitment to the school's mission, vision and values.
- Continually demonstrates an exceptional awareness and strives to be ever mindful of cost implications and potential savings to the institution.
- Implements exceptional service through negotiation strategies, process improvement, or other tactic resulting in a significant cost savings to the institution.
- Implemented enhanced controls/measures to eliminate redundancies and increase efficiency of systems and programs through his or her extraordinary performance.
- Strives to continually increase the effective and efficient use of departmental or institutional resources resulting in academic or administrative transformation.
Eligibility and Award
All EVMS and EVMS Medical Group full-time staff employees in good standing with at least one year of service to the institution are eligible to receive recognition with this award. The nominees may not have had any formal disciplinary action within 36 months prior to the nomination date and must meet or exceed an overall performance rating of "Exceeds Expectation" on their most recent employee evaluation. Each recipient will receive a $500 monetary stipend and a commemorative award. A staff member previously recognized with a President's Award for Excellence is not eligible to receive the same award for a period of five years (
see listing here).