Tonya M. Jones, BS, MA
Tonya M. Jones, BS, MA is the Learning and Organizational Effectiveness Trainin
g Manager with Sentara Healthcare, where she is responsible for facilitating and managing Professional Development Courses to over 3,000 leaders who collectively manage over 28,000 employees. She also serves as a consultant, meeting with managers and supervisors across the Organization to determine their leadership development needs and holds several training certifications such as Emotional Intelligence, Myers-Briggs Personality Inventory and Situational Leadership. During her 20- year career as a facilitator, she has had the opportunity to instruct in the private sector as well as the public sector to include city, state and federal government.
Feedback for Performance Improvement
Feedback is an important element in everyone’s improvement and performance. It provides information that keeps us balanced and on-track. However, most people dislike giving feedback because it can be time consuming, they wonder whether it will result in real change or they feel they are not trained to give effective feedback. Ms. Jones discusses the SBI – Situation/Behavior/Impact method that can help make the task easier and more productive.
At the end of the professional development byte, you will be able to:
- Explain the three elements of the SBI method
- Practice the key techniques for performing successful feedback
Watch this professional development byte: Feedback for Performance Improvement
Resource
Feedback that Works - https://solutions.ccl.org/Feedback-That-Works
*The presenter has disclosed that she has no relevant financial relationships.