Giving Clinical Performance Feedback: Sandwich and a Little Dessert

Robert Palmer, M.D., MPH

Robert M. Palmer, M.D., M.P.H is the John Franklin Chair of Geriatrics, Director of the Glennan Center for Geriatrics and Gerontology, and Professor of Internal Medicine at EVMS.  Dr. Palmer has an international reputation for research on improving functional outcomes of hospitalization, patient safety and quality of care. For 14 years he was the Head of Geriatric Medicine at the Cleveland Clinic. Prior to EVMS he was the Clinical Director of Geriatric Medicine and Vice-Chair of the Department of Medicine at the University of Pittsburg.  He is the Associate Editor of the Journal of the American Geriatrics Society (AGS) and Chair of the AGS Special Interest Group, Acute Hospital Care. In 2015 he received the AGS Edward Henderson Award in recognition of his contributions to the field in education, clinical service and research.

Giving Clinical Performance Feedback: Sandwich and a Little Dessert

Giving feedback is an important component of many aspects of life and is particularly important to the educational experience. How feedback is prepared, given and received aids learning and behavior change. This professional development "bite" will concentrate on providing formative feedback which is brief, non-judgmental and focused on modifiable behaviors.

At the end of the professional development byte you will be able to:

  • Utilize proposed approach for providing formatve and brief feedback to students
  • Provide effective feedback to learners using the 'sandwich tool'
  • Apply " appreciative inquiry" feedback to encourage positive change

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Giving Clinical Performance Feedback: Sandwich and a Little Dessert  (CME Credit)

Giving Clinical Performance Feedback: Sandwich and a Little Dessert  (Non CME Credit)

Resources

  1. Ramani S, Krackov SK. Twelve Tips for Giving Feedback Effectively in the Clinical Environment. Medical Teacher 2012: 34:787-791.
  2. Cantillon P, Sargeant J. Giving Feedback in Clinical Settings. BMJ 2008;337:a1961.
  3. Whitney D, Trosten-Bloom A. The Power of Appreciative Inquiry: a Practical Guide to Positive Change. Berrett-Koehler Publishers, 2003.

Release date: June 01, 2016

Expiration date: May 31, 2019

Dr. Palmer has disclosed he has no relevant financial relationships